Frequently Asked Questions

Everything you need to know about shopping with Matilda Co.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental US.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return authorization.

Which payment methods do you accept?

Matilda Co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How do I contact customer support?

Our team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the Contact Us form on our website or by emailing [email protected].